You can filter Conversations based on a few filters, allowing you to narrow down your Conversations View to something you need now.
The following filters are available:
- By conversation type
- By assignee
- By last message channel: Filter the conversations whose last message was from the selected channel.
- By last message type: Filter the conversations whose last message (outbound) was from the selected type.
- By last message direction: Filter the conversations whose last message direction was from the selected type.
- By last outbound message type.
- By the last outbound message action: Manual or Automated (This filter applies to messages post 9th May 2023)
